FAQS
HOW CAN I CHECK MY ORDER STATUS OR TRACK AN ORDER?
We offer tracking on any orders you place with us.
Through email: We’ll send you a shipping confirmation email once your item ships, with a tracking number and link included. Please note that shipping carriers may take up to 48 hours for their tracking system to reflect a shipped order’s status.
WHAT PAYMENT METHODS CAN I USE?
We securely accept a number of payment methods, for your convenience. For credit & debit cards, we accept American Express, Visa, Mastercard, and Discover.
You can also use PayPal, Apple Pay for quicker, easier, secure checkout.
I PRE-ORDERED AN ITEM. HOW DO PRE-ORDERS WORK? WHEN WILL I RECEIVE IT?
Never miss out on something great. Make sure to get your size in our most-anticipated styles when you pre-order, or be the first to own our favorite gear of the season.
When you pre-order an item, sit back and relax while our warehouse handles the rest. Once your item arrives with us, we’ll perform our typical quality checks up to DUNCAN AVERY standards, then ship your item directly to you. Just like a normal order, you’ll get a shipping confirmation email with your tracking number once it does.
Pre-order items will have expected shipping dates, so you have an idea of when to expect your tracking number. Please note that these dates are estimates. If you have any questions at all about your pre-order item or shipping date, give us a call or email for more information.
HOW DO YOU MAKE SURE MY INFORMATION IS SAFE WHEN I ORDER ONLINE?
We take great care in ensuring the safety and privacy of your order information. We guarantee each and every transaction is secure by utilizing SSL, the industry standard for privacy and security certification. Our 128-bit encryption technology provides full security for your information as we process and fulfill your order. Your information is not retained or decrypted at any other point, which creates a very safe shopping experience.
DO I HAVE TO PAY TAX?
We collect applicable online sales tax in accordance with local regulations.
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?
We’ll always send you a shipping confirmation email once your item ships, with a tracking number and link included.
(Please note that shipping carriers may take up to 48 hours for their tracking system to reflect a shipped order’s status.)
WHAT HAPPENS IF THERE’S A PROBLEM WITH MY ORDER OR MY ITEM IS DAMAGED?
If any items in your order were damaged upon arrival, we’d like to help – and work to replace your item as soon as possible. Please give us a call or send us an email. Be sure to tell us your order number, and include a photo of the item’s condition in your email.
SHIPPING
WHEN WILL MY ITEMS SHIP?
All items are shipped within 72 hours.
WHAT DO I PAY FOR SHIPPING?
Your shipping cost varies based on your delivery location and delivery service.
WHAT SHIPPING OPTIONS CAN I USE?
We’re pleased to offer 2-day shipping and overnight shipping for domestic locations within the continental US, along with our standard shipping options.
RETURNS
WHAT HAPPENS IF I NEED A RETURN?
If your item is eligible for a return, just EMAIL SUPPORT@DUNCANAVERY.COM to get started.
WHAT HAPPENS IF I NEED TO EXCHANGE AN ITEM?
For exchanges on orders, get in touch with us by phone or email to help you replace your item.
PRODUCTS
WHAT IF MY DUNCAN AVERY PRODUCT IS DEFECTIVE?
We stand behind our products and will gladly assist you in having your item repaired.
WILL MY GARMENT FADE AFTER A COUPLE WASHES?
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners, or dry-clean the items.
DTG-printed apparel can be tumble-dried on a low cycle, but hang dry works best.
When it comes to ironing, use cool iron inside-out. Do not iron the print.
Get in touch with us by phone or email and we’ll help find a solution.